I wake up this morning to an emergency going on in the business.
For someone reason 1shoppingcart all of a sudden decided to rebill all of our cancelled members from my subscription sites. OUCH!
Trying to contact them now to get this worked out as soon as possible.
As you can imagine we have a lot of very angry customers which can very easily be understood as they should not have been billed.
For any of my readers who was on one of our sites and you were rebilled, I apologize. This will get worked out. You will be refunded.
As of right now I don’t know what happened today, but we will get this fixed.
Update: Many of my customers (who are cancellations – not current members) seem very understanding as we reply to them in getting this fixed. For those of you who have been understanding with us, a big THANK YOU! You have every right to be angry and I understand. This should not have happened to anyone who has honored me with your business.
11 AM Update: Spoke with 1shoppingcart on the phone. This has happened to quite a number of their customers and they are working on the issue.
2 PM Update: As of right now it appears all recurring billing is being turned off from my sites for the next few days to get this situation fixed. Not a pretty issue.
In addition, everyone who was charged has now had the charge voided manually through my merchant account.
If you’re a current member and your billing date was today…your payment today would have also been voided as I had every single recurring billing charge for today voided out of the system. Your account will still be active. You just won’t have to pay this month (people scheduled for Dec 17th rebills).
Ever feel like doing this?
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