Comments on: Rebilling Nightmare

By: Georjina

Georjina — Tue, 20 Jan 2009 05:54:46 +0000

Ouch. Things do happen, and of course at the worst possible times. It’s called ‘You’re not in charge of the universe’:)

Keep smiling Terry and I’m certain your customers didn’t think you were trying to cheat them…things happen. You handled it like the leader we all hope to be under similar circumstances.

By: Melody Campbell, The Small Business Guru

Melody Campbell, The Small Business Guru — Mon, 22 Dec 2008 06:51:33 +0000

I’m sorry for the ‘nightmare’ but that video was sure funny! I hope it’s all better now and you’re smiling again!

Blessings to you and 1shoppingcart!

By: Sarah Cook

Sarah Cook — Sat, 20 Dec 2008 18:34:58 +0000

Ouch! Ouch! Your video is quite appropriate! Honesty and integrity reign in a situation like this. Send a thank you for their patience when it is all over – it may bring them back to you.

By: Chris Lockwood

Chris Lockwood — Thu, 18 Dec 2008 19:48:34 +0000

This is a shame, but I hope most people will realize you are not the type of person who would intentionally overcharge or double bill a customer.

By: Terry

Terry — Thu, 18 Dec 2008 19:18:20 +0000

Nancy:

I love “Office Space.” That scene with the copier reminds me so much of Julie. It always seems our printer is acting up, and she gets so angry with it.

By: Nancy

Nancy — Thu, 18 Dec 2008 19:13:49 +0000

Hilarious video!

Reminds me of some classic scenes
in the of the comedy “Office Space”.

By: Welly Mulia

Welly Mulia — Thu, 18 Dec 2008 17:43:08 +0000

Sorry to hear about that Terry.

Hope everything works out fine soon so that you can continue to be back in business again.

If I were one of your previous customers who have canceled but were re-billed, I’d be very understanding as well as I know you’re an honest marketer

Cheers.
Welly Mulia

By: Semmy

Semmy — Thu, 18 Dec 2008 01:31:52 +0000

LOL Yep doing a business is still better than delivering pizzas! Especially when you live in my country, I think the monthly fee only $100. LOL Mind to give me an ice cream.

By: Terry

Terry — Wed, 17 Dec 2008 23:25:28 +0000

This shouldn’t taken as any kind of attack on 1shoppingcart. It isn’t. It’s more of a demonstration of the fact Murphy’s Law lives in technology. No matter what you use, eventually something in your technology will break down. Hassles will occur. Live with it. I agree with Christina that they’re updating some of their features.

The worst days in my business are still better than the best days back when I was delivering pizzas!

By: Christina Hills

Christina Hills — Wed, 17 Dec 2008 22:58:30 +0000

I’m so sorry that you had this problem. I too am on the lookout for customers who may get billed incorrectly.

I do know that after the update, they are making some big changes to the recurring billing feature that 1ShoppingCart owners are going to love!

Cheers,
Christina Hills
“The Shopping Cart Queen”