Why My Hard Drive “Disaster” Was Good News
Last week I told you about my hard drive crash in “Always Back Up Your Hard Drive.”
It was a problem with the hard drive itself…and it had to be replaced. Nothing was saved off of it. The sad part is this HP laptop is only 3 months old. When Julie called HP customer service, it was a miserable experience. They kept her on hold for close to an hour. Once she finally got someone she couldn’t understand them because their accent was so strong.
What was most noticeable was they told us it would take them 7 business days to send a recovery disk and new hard drive. SEVEN days! She of course through a fit on them, but they said there was anything they could do about it.
What’s interesting is the next day we received the Fedex notice that they did ship it one day mail. Yet, you don’t really put that mark in their favor because we just wonder if they did that because she got so angry with them…not because they care about customer service.
Their “customer service” is very noticeable to me because it’s such a stark contrast to when I had a problem with my Dell laptop in the past. They were fast at answering, did everything to make us happy, gave us extra gifts, and created an experience we remembered. It’s my own mistake for buying from another company after that…and Dell will be getting all future laptop orders.
Yet this article is about why my “disaster” was good news…
Besides making me much more careful about backing things up (only a few files weren’t backed up or on another computer here), it also is making my business more profitable. I had been dragging my feet about outsourcing a few things that I needed to hand off including including incoming email from a couple of domains.
The problem made me take action and hand this off.
You only own a business when it operates without you.
If you have to be there, you just own a job.
I’m definitely not perfect (just ask my wife). So I needed to “coach” myself this week in handing off projects and other work to assistants to do. It’s so easy to fall into the trap of “doing” instead of delegating. This week became another wake up call to notice where I hadn’t been honest with myself about building a business that works without me in those areas.
So even though it was a major nuisance, the hard drive disaster was profitable.Related Entries:
- Does Customer Service Matter?
- Always Back Up Your Hard Drive
- Are You Working Too Hard to Make Any Money?
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