Emotional intelligence

Description

1. Introduction

• Types of intelligence and their impact on human success;
• What is emotional intelligence (EQ). Why it should be developed;
• Components of emotional intelligence;
• How emotions affect our lives, our performance and our results.

2. The Beginning of Beginnings

• Self-awareness and its components;
• Attitudes and behaviors;
• Emotional triggers and behavioral responses;
• The impact of emotion on physical health;
• Behavioral strategies in emotional situations;
• Reframing – change of focus;
• Strategies for self-perception (self-motivation and self-control) and self-management.

3. Relationship Management

• Recognizing and understanding the emotions of others;
• True intentions and our interpretations of others’ behavior;
• Features of the Direction of Attention metaprogram;
• Personal Behavioral Strategies;
• Understanding and accepting the emotional reactions of others;
• What is empathy and tolerance;
• What can interfere with tracking the emotions of the interlocutor;
• Interaction management.

4. Inspirational Leadership

• Qualities of an inspirational leader;
• Why different people come into our lives. Learning how to learn life lessons;
• How to inspire others.

As a result of the program you will be able to:

• Learn to recognize, recognize and understand your own emotions;
• Learn to manage your state and your emotions;
• Change your behavioral pattern in stressful and conflict situations;
• Learn to understand other people’s emotions;
• Recognize that in any communication there is an emotional message and there is an informational component;
• Manage emotions and react rationally to unforeseen situations;
• Form a new model of interaction and influence.